1. Terms & Conditions
Website: https://supershinecleaningsolution.uk/
Trading name: Supershine Cleaning Solution
Contact Email: info@supershinecleaningsolution.uk
Phone: 07940238738
1. Introduction
These Terms & Conditions govern your use of our website and your contract with us for cleaning services. By accessing our site or booking a service, you agree to these terms.
2. Services
We provide residential and commercial cleaning services as described on our website (e.g., whole house cleaning, flat cleaning, deep vacuuming, stain removal). All services are subject to availability.
3. Bookings & Quotes
- You may request a free estimate via our website form or by phone.
- A confirmed booking requires agreement to a quote provided by us.
- Quotes are valid for 30 days unless stated otherwise.
4. Payment
- Prices are listed in GBP (£) and include VAT where applicable.
- Payment is due on the day of service unless otherwise agreed.
- We accept cash, bank transfer, or other methods notified to you.
5. Cancellations & Refunds
- Cancel at least 24 hours before the scheduled start for a full refund.
- Cancellations within 24 hours may incur a 50% cancellation fee.
- If you are not satisfied with the service, please notify us within 24 hours. We will return to re-clean the affected areas at no extra charge.
6. Liability
- We carry public liability insurance.
- Our liability is limited to the cost of the service provided.
- We are not liable for pre-existing damage or items not mentioned in the service agreement.
7. Your Responsibilities
- Provide access to the property and point out any fragile or valuable items.
- Ensure a safe working environment (e.g., no hazards like exposed wiring or aggressive pets).
8. Changes to Terms
We may update these terms. The latest version will always be on our website.
9. Governing Law
These terms are governed by the laws of England and Wales.
Last updated: April 25, 2026
2. Privacy Policy
Supershine Cleaning Solution (“we”, “us”, “our”) respects your privacy. This policy explains how we collect and use your personal data.
1. Who We Are
2. What Data We Collect
We may collect:
- Name, address, email, phone number.
- Property access details (e.g., key safe code) only for service delivery.
- Payment information (processed securely, not stored directly by us).
- Website usage data (cookies, IP address).
3. How We Use Your Data
We use your data to:
- Provide cleaning services and quotes.
- Communicate about appointments, changes, or invoices.
- Improve our website and services.
- Comply with legal obligations (e.g., insurance or tax records).
4. Legal Basis (UK GDPR)
We process data based on:
- Contract performance: To deliver your cleaning service.
- Legitimate interests: To send appointment reminders or service updates.
- Consent: For marketing emails (you may opt out).
5. Sharing Your Data
We do not sell your data. We may share with:
- Our cleaning staff (only necessary details).
- Payment processors (e.g., Stripe, bank).
- Legal authorities if required by law.
6. Data Retention
We keep your data for up to 7 years after your last service for tax and insurance purposes. Marketing data is kept until you unsubscribe.
7. Your Rights
You have the right to:
- Access your data.
- Correct inaccurate data.
- Request deletion (subject to legal retention).
- Object to processing for marketing.
- Lodge a complaint with the ICO (UK regulator).
8. Cookies
Our website uses essential cookies for functionality. Third-party analytics may be used; you can control cookies via browser settings.
9. Security
We take reasonable steps to protect your data, but no online transmission is 100% secure.
10. Changes
If we change this policy, we will update the “Last updated” date.
Last updated: April 25, 2026
